Getting Started 4

• How Do I Create An Account?
• How Do I Verify My Profile?
• Edit My Profile
• Pride Pins

HER Premium 5

• What is HER Premium?
• Purchasing HER Premium
• HER Premium Features
• Restoring My Purchase
• Cancel My Subscription

Making Connections 4

• Meeting Others / Swiping
• Friends
• Messages
• Unmatching

Communities 2

• What Countries Is HER Available In?
• Communities FAQ

Account Settings 6

• Update My Name
• Change My E-Mail Address
• Update My Age
• Push Notifications
• Log Out of HER

View all 6

Our Rules & Regulations 5

• Terms of Service
• Privacy Policy
• In App Safety
• Community Guidelines
• Crisis Resources

Location 4

• Sharing your location with HER
• My location is not updating on the app since I changed location
• Can people see where I am?
• I didn't enable location services when I signed up - how do I turn them on?

Visibility 5

• What Data Do You Use From My Facebook?
• Who can see profiles
• What data do you use from my Instagram?
• How do I stop seeing a profile in the app?
• Are you going to post anything to my Facebook or Instagram?

Blocking & Reporting 6

• Beware of Scams
• How To Report A Profile
• Blocking someone on HER
• I blocked someone by mistake and want to undo that block.
• I reported someone by mistake

View all 6

COVID-19 1

• COVID - 19

Sign up & Log in 3

• I tried to create an account with Facebook, but it failed.
• Issues Logging In
• How do I reactivate my account?

Suspended profiles 2

• My HER Account Has Been Suspended
• Suspended for No Face Photo

Account Settings 2

• My account settings are not being saved
• I updated my email address but it has not saved

Feed 3

• How do I change what I see in the Feed?
• How can I delete a post that I made to the Feed?
• I keep seeing an alert that says ‘User Not Available’

Bugs & Error Messages 5

• My HER Premium features aren't working
• Seeing the User Not Available notification
• My app keeps crashing
• I keep seeing an error message
• What do I do when I receive the message "Unable to Verify"?

My Profile 2

• I didn’t allow HER to access my Facebook’s photos and I’ve changed my mind
• Duplicate Account

Drafts 1

• My profile is suspended

HER Support & Partnerships 3

• Collaborations & Partnerships
• Submit A Feature Request
• Contact Our Support Team